The information in this Refund & Cancellation Policy is provided for general guidance only and does not constitute legal advice. By enrolling in any classes, programs, memberships, events, or services with Xtreme B-Force Martial Arts, you acknowledge and agree to the terms outlined below. Xtreme B-Force Martial Arts reserves the right to update or change these policies at any time. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Refund Policy

1. Trial Classes

• One free trial is provided per new student.
• Paid trial sessions are non-refundable.

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2. Membership Fees

• Membership payments already processed are non-refundable.
• Missed classes (including holidays, illness, travel, or personal reasons) are not eligible for refund or credit.

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3. Gradings & Belt Promotions

• Grading fees are non-refundable and cannot be transferred.
• In cases of injury, a credit may be considered at management’s discretion with supporting documentation.

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4. PT/1-on-1 Sessions

• Payments are non-refundable.
• Reschedule requests require 24 hours’ notice.

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5. Change-of-Mind Policy

• Refunds are not provided for change of mind, change of schedule, or change of personal circumstances.

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6. Direct Debit & Payment Processing

• Customers are responsible for settling any failed or declined payments.
• Bank fees, overdrawn fees, or payment provider charges are not refundable.

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7. Exceptional Circumstances

Refunds or credits may be considered only for serious, documented situations such as:
• medical conditions preventing ongoing participation
• relocation more than 30km away
• major unforeseen personal events

Approval is at management’s discretion.

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8. Australian Consumer Law

Your rights under the Australian Consumer Law apply in addition to this policy. Remedies may be available if a service was not provided with due care or did not match what was advertised.​